Payment

Deposit is payable on booking and balance to be settled at least 30 days prior to departure - all details under "Booking and Payment Procedure" in our brochure and our "General Conditions". Acceptance of the booking infers you have read and agreed to the general conditions listed on our web site and in our brochure.

Credit card payment

We offer Credit Card payment via Paypal. Simply sign-in to Paypal website and send money to our email address as a 'Service / Other'. You should make the transfer in HK$ (ask us for the exchange rate) and add on Paypal commission at 3.5% to ensure we receive the correct amount. Please note we are charged a 3-4% commission (it does vary) when making Paypal instant payments and even less if you send an e-cheque, but bear in mind e-cheques take longer to clear at our end.

Online Banking

It is becoming easier to make international transfers directly from your online bank account as long as you have international banking set-up. You may need to discuss this with your bank before you leave home. Our bank details are found below.

Overseas Telegraphic Transfer

When making payment by telegraphic transfer fill in the form yourself following the instructions below (don't trust the bank staff to fill it in correctly) and clearly mention the name of the passenger/s as message or instruction, so we know who to credit the payment to!

Bank Account Details

Our bank account is based in Hong Kong with HSBC. These are all the details you should need to complete the Internatonal Remittence.

Our bank account is multi-currency, but the preferred denomination is EUR (or HKD), to minimise further currency conversions before payment is credited to your booking.

1. Our Bank Name: HONGKONG AND SHANGHAI BANKING COPRORATION (HSBC)
2. Our Bank Address: SHOP 355 3RD FLOOR, OCEAN CENTRE, NO 5, CANTON ROAD, TST HONG KONG
3. Our Account Number: 491 597 027 838
4. Swift Code: HSBCHKHHHHKH
5. Our Name: MOONSKY STAR LTD
6. Our Address: 11th floor, Flat D, Liberty Mansion, 26E Jordan Road, Yau Ma Tei Kowloon, HONGKONG
7. Remarks: SURNAME OF PEOPLE PAYMENT IS CREDITED TO and TRAVEL DATE.

IMPORTANT: When instructing your bank to effect the remittance, please follow all the above details and instructions exactly. We get cases where there is some small error or spelling mistake in writing instructions to the bank resulting in delayed payment. Then the transfer only gets processed after several follow-ups and additional authorization from the sender. Delay in receiving payment could delay your trip so please ensure that all procedures are followed carefully, and keep a copy of your transfer order.

NOTE: Please note there is no bank sort-code used in Hong Kong. Also, Hong Kong addresses do not have a post/zip code, if the form insists, try 000000.

Many of our travellers prefer sending a bank transfer for the entire amount at one time, to avoid paying for bank charges more than once - entirely up to you.

Bank Costs

There are bank fees when sending a bank transfer (example € 20 depending which bank you are with) which is equal to a deposit payment of € 400 via Paypal (€ 20 at 5% commission).

Bank Drafts

We also accept bank drafts, but beware of high bank costs (up to Euro 70!) deducted per draft or cheque when we collect. All costs are yours. Send them registered and directly to our Hong Kong office. After we receive them in Hong Kong, bank drafts can take up to 4 weeks to clear! You can also pay cash in our office (sorry, no credit cards or Travellers Cheques are accepted by our bank as they judge the risk with non-local clients too high).

Cash Payment

If you will be in Beijing or Hong Kong at the time of booking we accept cash payment in US$, Euros, Chinese RMB or Hong Kong $. Exchange rate used as offered at http://finance.yahoo.com/m3?u at time of payment receipt.

Questions

I live in China without access to international bank transfer, can I pay you in RMB?
Possibly, depending where you are living, please ask us for more details.

I am having problems with the banks in Japan, what can I do?
People often have difficulties sending the payment from Japan. For such a technologically advanced country, their banking systems seem way outdated! One customer in 2008 found the Mitsubishi Bank very good, "the staff were super helpful, the forms in English and the process simple". We have also heard it is possible to send money through the Post Office Bank but only in USD. Also, you can have a look at Go Lloyds TSB for

I can't get hold of Euro in Japan, can I make the transfer in Japanese Yen?
You can make the payment in Japanese YEN, but the bank will need to transfer this into Euros before it is sent over to us, which means the bank transfer denomination should be marked as Euros.

Why was the amount you received different from the amount I sent?
The transaction charge varies from bank to bank, but usually around € 20 at each end. You need to pay all charges at your end to avoid extra bank charges when the money is deposited into our account.

I have a small balance to pay, do I need to send another transfer 30 days before departure?
You are welcome to send the full payment in one go for everybody travelling, and then you can settle any small balance or refund directly with us in cash when you come to our office. We acept cash US$, Euros€ or Chinese RMB¥. This will help save you extra bank costs.