Payment

Deposit is payable on booking and balance to be settled at least 30 days prior to departure - all details under "Booking and Payment Procedure" in our brochure and our "General Conditions". Acceptance of the booking infers you have read and agreed to the general conditions listed on our web site and in our brochure.

  • Credit card payment
  • PayPal Deposit
  • Bank Transfer
  • Other Methods
  • Questions

We offer Credit Card payment via Paypal. Simply sign-in to Paypal website or use the form on the PayPal tab and send money to our email paypal@mo***yshrine.com address as a 'Service / Other'. You should make the transfer in HK$ (check HSBC for current rate) and add on Paypal commission at 3.7% to ensure we receive the correct amount.

Please note we are charged a 3.4 - 4.4% commission (it does vary) when making Paypal instant payments.

The exchange rate will be adjusted by 1% to allow for currency exchange fluctuations.

Pay Deposit for:

You may choose to make deposit payment by PayPal using this simple form. A deposit payment of HK$7,000 works out at as € 800* (*subject to exchange rate fluctuations), which is a perfect deposit per person. If you wish to pay more deposit per person, you have an option to add 'quantity' on the next screen. Using this form will take you to a secure PayPal payment screen.

Please note we are charged a 3.4 - 4.4% commission (it does vary) when making Paypal instant payments. You can use this useful fee calculator to see the net amount we will receive in our account. The HKD net amount will then be calculated into Euros at the daily HSBC bank exchange rate, adjusted by 1% to allow for currency exchange fluctuations.

Payments send using PayPal should be sent to us in HK$ where possible to save further currency conveRsion fees on receipt.

If you do not use PayPal regularly and your bank account is verified by PayPal (but not your credit card) you should be able to send an e-cheque (e-check) which may have a much lower commission fee .. why pay extra commission to PayPal if you don't have to?

Online Banking

It is becoming easier to make international transfers directly from your online bank account as long as you have international banking set-up. You may need to discuss this with your bank before you leave home. Our bank details are found below. There is usually a small charge for this service and our bank charges a small fee (~HK$60 / € 8) for accepting an International Remittence.

We also have a business account in Beijing, if you wish to pay us from China in RMB, ask for more details.

Overseas Telegraphic Transfer

When making payment by telegraphic transfer fill in the form yourself following the instructions below (don't trust the bank staff to fill it in correctly) and clearly mention the name of the passenger/s as message or instruction, so we know who to credit the payment to!


Bank Account Details

Our bank account is based in Hong Kong with HSBC. These are all the details you should need to complete the Internatonal Remittence.

Our bank account is multi-currency, but the preferred denomination is EUR, or else HKD. If you are not transferring from a 'Euro' country, the transfer may be sent via a correspondence bank in Europe, with additional bank charges incurred. To minimise these charges, send to us directly in HKD.

1. Our Bank Name: HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED (HSBC)
2. Bank Branch Address: SHOP 355, OCEAN CENTRE, 5 CANTON ROAD, TST, HONG KONG
2. Bank Head Office: 1 QUEEN'S ROAD, CENTRAL, HONG KONG
3. Our Account Number: 491 597 027 838
4. Swift (BIC) Code: HSBCHKHHHKH
5. Our Name: MOONSKY STAR LTD
6. Our Address: Office 11D Liberty Mansion, 26E Jordan Road, Yau Ma Tei Kowloon, HONG KONG
7. Remarks: NAME OF PEOPLE PAYMENT IS CREDITED TO and TRAVEL DATE (e.g. 'BROWN/SMITH/ 18-3-2010')


Notes

  • Add on € 20 + € 7 to cover bank costs at the senders + receivers end, respectively.
  • Please complete our Bank Branch address on the form, however on some online systems the address isn't shown, in this case use the Head Office address. If the online form does not provide space for BIC code, please add it to the third line of address, eg. Line1 1 QUEEN'S ROAD, CENTRAL, Line2 HONG KONG Line3 HSBCHKHHHKH
  • Please note there is no bank 'sort-code', IBAN or routing number used in Hong Kong.
  • HSBC HK Bank number is 004. Our branch number is 491.
  • Hong Kong addresses do not have a post/zip code, if the form insists, try 000000.

 

Examples

Barclays Online Banking offers International Payment Service, click here to view an example completed form. On that note be aware that Barclays Bank PLC in the UK are notoriously strict when sending money abroad, see the 'questions' tab for more information on sending money through Barclays.

Bank Costs

There are bank fees when sending a bank transfer (around € 25 depending which bank you are with) and HSBC charge HK$60 (€ 8) for accepting an International transfer from most banks. You can check the HSBC bank rate here and the European Central Bank rate there.

Important

When instructing your bank to effect the remittance, please follow all the above details and instructions exactly. We get cases where there is some small error or spelling mistake in writing instructions to the bank resulting in delayed payment. Then the transfer only gets processed after several follow-ups and additional authorization from the sender. Delay in receiving payment could delay your trip so please ensure that all procedures are followed carefully, and keep a copy of your transfer order.

Many of our travellers prefer sending a bank transfer for the entire amount at one time, to avoid paying for bank charges more than once - entirely up to you.

Cash Payment

If you are lucky enough to meet one of roving sales staff, in Hong Kong, Shanghai, Beijing, as most common examples, it will be possible to make payment at the time of booking. We accept cash payment in US$, Euros, Chinese RMB or Hong Kong $. Exchange rate used as offered at European Central Bank at time of payment receipt with ~1% adjustment.

Small balances on your account can be settled (with advance notice) when you meet your guide in Moscow, or Beijing, or so.

Bank Drafts

We also accept bank drafts, but beware of high bank costs (up to Euro 70!) deducted per draft or cheque when we collect. All costs are yours. Send them registered and directly to our Hong Kong office. After we receive them in Hong Kong, bank drafts can take up to 4 weeks to clear! Make sure you have provided a cover letter with your booking details or else we will not process the payment.

To whom should I pay to on PayPal?
PayPal works via email, so please send to paypal@mo***yshrine.com. The payment will appear on your statement as MOONKSKYSTAR.

I live in China without access to international bank transfer, can I pay you in RMB?
Possibly, depending where you are living, please ask us for more details. We also have a Bank of China bank account in Beijing, so that may be an option if you are being paid in RMB. Ask us for these bank account details if you prefer.

I have been asked by my bank to confirm the reason I am making the payment.

Barclays Bank plc, for example, have very strict security controls and it seems bank transfers to us sometimes go through extra security checking because, in their words, "after investigation the money may end up in Crimea", which is absolutely ridiculous as we deal with only fully registered tour operators in Russia, who have no connections with Crimea/Ukraine. Due to the global and regulatory environment in which we operate, all financial institutions are required to confirm the origin, destination and purpose of any payments made. Below are standard questions which have been answered by a customer who had the transfer approved.

1. Purpose of transaction
1. A holiday that I am paying for please see website and payment details on the attached http://www.monkeyshrine.com/booking/payment.php

2. Are there any goods or services involved in this transactions? (If yes, Please confirm origin and final destination of the goods, or list all countries services carried out in)
2. Payment was to my travel Company Monkeyshrine, for my holiday in China and Mongolia in July.

3. Is this transaction being sent or received on behalf of another individual or organisation? (If yes, please advise full name and address)
3. No its for me.

4. Is there any direct or indirect involvement of any prohibition countries (North Korea, Iran, Syria, Cuba, Sudan (Republic of Sudan or North Sudan), South Sudan (Republic of South Sudan) or the region of Crimea) in this transaction?
4. No

5. Please send a copy of the invoice (If the invoice amount differs to the payment amount, please explain why)
5. I don't have an invoice. The payment was made based on an email from my travel company.

I am having problems with the banks in Japan, what can I do?
People often have difficulties sending the payment from Japan. For such a technologically advanced country, their banking systems seem way outdated! One customer found the Mitsubishi Bank very good, "the staff were super helpful, the forms in English and the process simple". We have also heard it is possible to send money through the Post Office Bank but only in USD. Also, you can have a look at Go Lloyds TSB for online banking service.

My bank won't transfer Euro, can I make the transfer in another currency such as Japanese Yen?
Iif you can not send Euros, then ask your bank to transfer the equivalent amount in Hong Kong HK$ (preferable) or else in your local currency. We will then process this payment at the HSBC bank rate on the date of receipt.

Why was the amount you received different from the amount I sent?
The transaction charge varies from bank to bank, but there is usually a € 20 charge at your end and our bank charges HKD60 for receiving an International transfer. You need to pay all charges at your end to avoid extra bank charges when the money is deposited into our account.

Yes, but the costs were even higher than expected?
If you are sending Euros from a non-Euro country, the transfer may be sent via a correspondence bank in Europe, such as Frankfurt, which will incur additional bank charges, of around €30.  This may be due to anti-money laundering regulations to prevent Euros being sent directly between Australia and Hong Kong, for example. Our bank has no control where the money is sent on it's route and this is something you need to check with your bank. 

I have a small balance to pay, do I need to send another transfer 60 days before departure?
You are welcome to send the full payment in one go for everybody travelling, and then you can settle any small balance or refund directly with us in cash when you come to our office. We accept cash US$, Euros or Chinese RMB¥. This will help save you extra bank costs.

 

 

 

last updated 12th January 2016.